This website, www.artisanlivingcompany.com (the “Website”) is operated by or on behalf of Artisan Living Company. Our trading names include Artisan Living Comapny.
Artisan Living Company is committed to protecting and respecting your privacy.
For the purpose of the GDPR and all appropriate data protection legislation (“the Act”), the Data Controller is Artisan Living Company.
In this Policy, when we refer to “you”, we are referring to you, as the person or entity accessing, viewing and/or using the Website. Any reference to “we”, “our”, “us” etc is a reference to Artisan Living Company.
When you visit, register or order products or services on the website you may be asked to provide certain information about yourself. You may also choose to provide information through a form located in-store or in a third party location or website such as Facebook. In doing so, we may collect and process the following data about you.
This may include information that we collect and that which is given to us with your consent via the Website or by email, including any personal details for example your name, email address, postal address, date of birth and telephone number (and including any other information provided at the time of joining our mailing list, entering competitions or prize draws, and purchasing goods). These details may include:
We do not knowingly collect personal information from children under age thirteen (13) (or the otherwise applicable age of digital consent in any particular jurisdiction). Children under the applicable age of digital consent are not permitted to use the Website, and must request an adult provide any personal data in connection with the Website. We will delete any information later determined to have been collected from an underage user.
Our lawful bases for processing Personal Data are:
We will only keep your information as long as you remain an active customer and for 2 years afterwards or otherwise as required by law.
4.1 What is a cookie?
4.2 Types of cookies we use
The Website uses the following types of cookie:
You can find more detailed information about the individual cookies we use and the purposes for which we use them in the table below:
4.3 Browser Settings
You may choose to disable or block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Website. For more information about this, please visit https://www.aboutcookies.org.
4.4 Third-party Utilities
4.5 “Do Not Track” Settings
The Website does not respond to “do not track” settings in browsers.
We use a company called Marketing Planning Services Ltd to help us ensure we keep all your data up-to-date and correct. Your data is therefore processed by Marketing Planning Services Ltd using UK Fast as their secure cloud services provider, and Matomo to download data from our customers browsing our website.
Unfortunately, the transmission of information via the internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to ours or any Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We use information held about you in the following ways:
With your consent
To fulfil our Contract to you:
Through our Legitimate Interest:
If you do not want us to use your data in this way, please contact us using the contact details provided in the ‘Contact Us’ section below.
We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you. We may also be required to disclose information to a court or regulatory body when required to do so by law.
We may also share your information with our carefully selected service providers to help manage the Website and provide specialist services, including but not limited to, marketing, profiling and processing online purchases including hosting services, payment services and logistics carriers. We carefully and regularly review all agreements with our processors to ensure they are acting in accordance with the GDPR and all applicable data protection legislation. These companies are only allowed to use your data under our instruction and in order to help us to fulfil our services to you and they will take all appropriate measures to prevent unauthorised or unlawful access. An example of such a service provider is Experian, who Artisan Living Company may use to provide understanding of customer socioeconomic profiles at an aggregate level.
You may ask us to stop sending you postal correspondence that we believe may be of interest to you by contacting us using the details provided in the ‘Contact Us’ section below.
Should you wish us to stop sending you email correspondence, you can opt out at any time by clicking the ‘unsubscribe’ link on the most recently received email or contact our ecommerce department using the details provided in the ‘Contact Us’ section below.
Where you ask us to stop sending you correspondence through either our postal mailing list or our email mailing list we shall take reasonable steps to remove your details immediately from both our postal and email mailing lists. However, please be aware that this may take up to 14 days to complete and you may continue to receive correspondence in the meantime until the request has been completed.
The Website may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You have the right to request a copy of the personal information that we hold about you. To do this, simply email us at email@example.com. We will also request that you provide further information and identification to enable your request to be processed securely. Any such requests will take up to one month to complete, once all relevant identity checks are satisfied and completed. There is no charge for these requests. Should we be prevented from disclosing your personal information, reasons will be given for the refusal.
Where we use your personal data on a consent basis, you have the right to withdraw that consent at any time. You also have the right to ask us to stop using your personal data for profiling or direct marketing processes. You can update, erase or amend your preferences or how we manage your data at any time. If you believe that any information we hold about you is incorrect or incomplete, please contact us using the contact details provided in the ‘Contact Us’ section below. We will thereafter correct any information found to be incorrect. You can find detailed information about your rights under the Data Protection legislation on the UK Information Commissioner’s website: https://www.ico.org.uk/ where we are a registered Data Controller, number Z5414088.